Frequently Asked Questions
Get answers to your FAQs about Solidigm, our industry-leading range of products, and common SSD terms.
- Business
- Brand
- Product + Sales
- Technology
- Support
- Security
- Discontinued Products
- Compliance
Business
Solidigm is a US-based company headquartered in Rancho Cordova, CA with 13 locations around the globe.
Our headquarters location is:
10951 White Rock Rd
Rancho Cordova, CA 95670
In late 2021, Intel sold its SSD business to SK hynix Inc., creating Solidigm. Solidigm now operates as an independent US-based subsidiary of SK hynix Inc.
After the completion of the sale of the Intel SSD business to SK hynix Inc. in late 2021, Solidigm products, technologies, and employees are no longer part of Intel.
Certain business elements that were already in place or in development prior to the creation of Solidigm will continue to bear Intel labels and branding for some time.
Brand
Solidigm is a combination of the words “solid” and “paradigm.” Our motto is to deliver The New Paradigm of Solid-State Storage™, and our name is phonetically similar to those two words: SAA-luh-dime.
Solidigm was created after Intel sold its SSD business in 2021. Certain business elements that were already in place or in development prior to the creation of Solidigm will continue to bear Intel labels and branding for some time.
Brand and product asset kits can be downloaded from our Newsroom. Please reach out to brand@solidigm.com prior to use and for additional style guide direction.
Product + Sales
A full list of authorized distributors and retailers can be found here.
Solidigm is a leading global supplier of solid-state data storage solutions. Our SSD portfolio represents one of the broadest in the industry, and spans media, capacities, endurance levels, and more. We are trusted globally by many of the biggest names in the most challenging use cases, from the edge to the cloud and beyond.
Solidigm offers storage products for data center, enterprise and client applications like laptops and gaming computers.
Our Data Center / Enterprise product lines are:
- D7 Series: Highest-performance engineered for the most-demanding workloads
- D5 Series: Hyper dense and cost-efficient SSDs, optimized for read-intensive workloads
- D3 Series: SSDs designed to improve performance and lower cost on legacy SATA infrastructure
Our Client offerings include:
Solidigm not only offers products across all common modern form factors such as M.2, U.2, E.L, E1.S, E3.S, and 2.5-inch, we actually helped invent and develop them. Many of the engineers and teams that helped define these standards over 20 years ago now work at Solidigm to shape what’s next in the storage industry.
Solidigm offers capacities ranging from 240GB to an astonishing 61.44TB SSD. In fact, our D5-P5336 currently holds the designation as the largest capacity PCIe SSD available, allowing for up to 2PB in a 1U chassis.
Solidigm was created after Intel sold its SSD business in 2021. Certain business elements that were already in place or in development prior to the creation of Solidigm will continue to bear Intel labels and branding for some time.
Yes, Solidigm will continue to support the warranty of Intel SSD products through the full length of the warranty period applicable to the product. To check your product’s warranty coverage and to find your local support contact information, please find more information here.
The Solidigm Partner Program offers an array of benefits that go beyond basic product support. These benefits include tailored training modules, expedited assistance from our team, directed advertising for your business, and more. To join, please reach out to partnersupport@solidigm.com
Technology
With one of the industry’s broadest portfolios, Solidigm offers leading products using TLC and QLC media, each tailored to the workloads they are optimized to support. Bolstering our portfolio, the recently introduced D7-P5810 is a144-layer, all-SLC drive designed for extreme write-intensity and high-endurance needs.
Solidigm is helping to shape one of the most overlooked elements in the AI chain: data storage. Data storage can have a massive impact on everything from GPU utilization to response times of large language models and more. Find more about our perspective on why storage matters for AI here.
CSAL (Cloud Storage Acceleration Layer) is an open-source software that significantly reduces write amplification of NAND storage, enables the adoption of new storage technologies, optimizes access to drives, and improves the performance and lifetime of hyper-dense SSDs. Solidigm is a leading contributor to CSAL. More about our CSAL efforts can be found here.
Support
Solidigm provides several resources for product support.
Our Support Center provides in-depth knowledge-based articles on a wide variety of technical topics.
Our Community Forum allows product users to ask questions and troubleshoot common issues with Solidigm Community managers.
Have a question about warranty? Search your serial number in our Warranty Check tool.
Still have a question? Reach out to Customer Service.
Our SSDs arrive empty and unformatted. First, you will have to physically connect it to your system. Second, you need to determine how it will be used:
- Primary/boot drive: Install the operating system of your choice.
- Secondary drive: Initialize and format as desired, per your operating system capabilities.
Data Center SSDs are updated using your operating system’s ‘in-box’ driver. You need to update Client SSDs with drivers that are found in Drivers & Downloads. Solidigm provides firmware updates through Storage Tool or Solidigm Synergy™ Toolkit. See the latest firmware for each product.
Start by determining if it’s a hardware or software issue. Updating to the latest firmware and/or secure erasing the drive can help determine if the issue is persistent or not. As with any drives, you should back up the data in your Solidigm SSD before troubleshooting.
We recommend that you back- up the data in your Solidigm SSD regularly. To learn more about backing up the data on your SSD, please read our article here.
The Solidigm warranty covers Solidigm-branded SSDs and some Intel-branded SSDs. To find the warranty applicable to your SSD, see: https://www.solidigm.com/support-page/warranty-rma.html Solidigm recommends regularly backing up your driver.
Use the Warranty Checker to see if your drive is under warranty.
Registration of your SSD is not required. Use the Warranty Checker to verify your drive’s warranty status. The warranty begins the date the drive is purchased, so your Proof of Purchase may be required.
Solidigm Support Center has articles for education and help on SSDs and Tools. Community allows Solidigm SSD users to ask and respond to each other’s questions and experiences, for current and obsolete products. Customers can contact Solidigm Support directly for help troubleshooting. We’re available by phone, live chat, or by creating a case.
Security
You can report security vulnerabilities or issues by emailing Security@solidigm.com. Learn more about our security vulnerability handling policies at this link: https://www.solidigm.com/support-page/support-security.html
For the Solidigm D7-PS1010 and D7-PS1030 you can find SSD Device Attestation data and support at this link: https://www.solidigm.com/products/data-center/device-attestation/d7-ps1010-d7-ps1030.html. For other Solidigm and formerly Intel products, you can check your serial number and warranty coverage here: https://support.solidigm.com/en-US/serial-number/ to verify its authenticity.
Currently-know potential security vulnerabilities and firmware updates for Solidigm and formerly Intel products are available at this link: https://www.solidigm.com/content/dam/solidigm/en/site/support/support-community/cve-(security)/documents/public-security-advisory.pdf.
Solidigm values your data’s security and the integrity of your SSD. For that reason, we ensure that only authentic Solidigm-signed firmware can run on Solidigm storage devices. Contact customer support for more information at: https://support.solidigm.com/en-US/anonymous-createcase/ or contact your Solidigm representative.
Discontinued Products
Discontinued Solidigm™ and formerly Intel® products can be found on our Discontinued Product page.
Solidigm will support discontinued products through their applicable warranty period. Visit our Discontinued Products page to see end-of-sales dates and support status for each product that is no longer being sold.
Yes, you can compare discontinued products with currently available products to find the best replacement for your data storage needs. Click the compare button on the product description page which is linked on our Discontinued Product page.
If the product that you are currently using has been discontinued, you can compare that product with currently available products to find the best replacement for your needs. For additional assistance, speak to your sales representative or contact customer service.
Download Solidigm Storage Tool for Data Center SSDs here: Solidigm Storage Tool for Data Center SSDs
Solidigm Synergy Driver & Toolkit are available to download here: Solidigm Synergy™ Software And Driver For Client Solid State Drives.
Compliance
This section currently focuses on California Proposition 65. Additional compliance-related information will be added as it becomes available.
California Proposition 65
California Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, informs California citizens about exposures to chemicals in the State's drinking water sources known to cause cancer, birth defects, or other reproductive harm.
Components within the solid-state drives manufactured by Solidigm may contain chemicals that are at concentrations above the safe harbor levels. However, these components are not typically handled outside of the Solidigm manufacturing environment because they are enclosed in the finished solid-state drive product. In an abundance of caution, Solidigm made the decision to provide a warning label even if our products do not contain Proposition 65 chemicals or even if the concentrations of those chemicals are below the safe harbor levels.
For more information about California Proposition 65, see: https://oehha.ca.gov/proposition-65/about-proposition-65.
For more information on warnings, see: https://www.p65warnings.ca.gov/.